*Note: This is my personal views...*
Before this, if you ask me which flight I would love to use - I will proudly say MAS (Malaysian Airlines)... Why? Simply because it's classy, served nice food and the departure/arrival bay was closer... (If Air Asia, usually you need to walk far to embark or disembark.)
Now, It has changed my mind a bit... apart I tried not to cross path with my EX... I got another reason not to...
Again, this is my personal views...
One fine day - I was instructed by my boss to go down to Mukah due to an urgent meeting and I have to replace him. By hook or by crook, I need to be there before 8am the next day... so trying my best to find a flight... Tried to surf the web but seems that I don't have a credit card - there's no choice but to go down to the ticketing instead...
When I came to the airport - I was dumbstruck by the location of the ticketing office or counter.. (it's been a while since the last time I use Malaysia Airlines). I was about to going down to the arrival level when I saw two lovely ladies in a very lovely uniform with lovely makeup - I knew for an instant that's the uniform for Malaysia Airlines's crew. So I ask them for the direction, to my surprise they answer me, "Kat ticketing office lah!" (At ticketing office of course!)
One fine day - I was instructed by my boss to go down to Mukah due to an urgent meeting and I have to replace him. By hook or by crook, I need to be there before 8am the next day... so trying my best to find a flight... Tried to surf the web but seems that I don't have a credit card - there's no choice but to go down to the ticketing instead...
When I came to the airport - I was dumbstruck by the location of the ticketing office or counter.. (it's been a while since the last time I use Malaysia Airlines). I was about to going down to the arrival level when I saw two lovely ladies in a very lovely uniform with lovely makeup - I knew for an instant that's the uniform for Malaysia Airlines's crew. So I ask them for the direction, to my surprise they answer me, "Kat ticketing office lah!" (At ticketing office of course!)
 |
| yup... this look...~! |
Ok..., so I ask them again where is the ticketing office, their answer, "Atas lah" (Upstairs, of course!) Waisehhhmen... Sombongnyaa... (Snobbish...)
Now what they doing is merely assuming - well, not everybody knows where right? Especially the foreigner (but I believe they will treat the foreigner better..) I was a bit pissed off but seems that I'm in hurry, I just turn around and look for the ticketing office... but yet, I still say 'thank you' because I've been taught to do that to people who helped me.. yup 'helped' i say... One thing they have forgotten that - I'm a potential buyer too...
The counter was no good either... I've told the staff that I'm urgent and really need to go but she answers me very simple... "No more flight"...
With a bit of frustration I went back home.. and try to search again at their website - and what do you know... there's a flight to Miri (the last flight and the next morning from Miri to Mukah)... For a desperado like me - I'll sure take it but she didn't even try...
.... so I end up using a bus that night...
Now what they doing is merely assuming - well, not everybody knows where right? Especially the foreigner (but I believe they will treat the foreigner better..) I was a bit pissed off but seems that I'm in hurry, I just turn around and look for the ticketing office... but yet, I still say 'thank you' because I've been taught to do that to people who helped me.. yup 'helped' i say... One thing they have forgotten that - I'm a potential buyer too...
The counter was no good either... I've told the staff that I'm urgent and really need to go but she answers me very simple... "No more flight"...
With a bit of frustration I went back home.. and try to search again at their website - and what do you know... there's a flight to Miri (the last flight and the next morning from Miri to Mukah)... For a desperado like me - I'll sure take it but she didn't even try...
.... so I end up using a bus that night...
Maybe what I've been experiencing is minor or rarely happen... nobody is perfect.. maybe their having a bad day but Hospitality is part of their theme right? I heard lots of complained or disappointment from my friends and fellow bloggers and usually stand the ground... never thought it will happen to me...
Quote to one of the blogs I've followed...
"Sebelum ini MAS dianugerahkan 'best cabin crew' bukan 'best ground crew'."
(Before this MAS has been awarded for "Best Cabin Crew" not "Best Ground Crew")
so believe it~!
And this on my way back to Kuching... Being a good Malaysian, I still want to support Malaysia Airlines.
Yet applause for this new tech... *new to me...*
so believe it~!
And this on my way back to Kuching... Being a good Malaysian, I still want to support Malaysia Airlines.
Yet applause for this new tech... *new to me...*
